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Ordering, Delivery and Returns

Information on dispatch and postage times, our guarantee and returns policies, VAT, import duties (if applicable), and shipments to the USA.


DISPATCH TIMES

Because your jacket is made-to-order, it will take approximately 45 days to be manufactured ready for dispatch. The transit times shown below are from when you order is ready for dispatch, not from the date you made your order.

Please note: you will need to sign for deliveries. Please bear this in mind when you choose a delivery address.


POSTAGE AND DELIVERY

UK DELIVERIES (NOT TRACKABLE)

100g - 1kg < 2kg
£10.00 £12.55

Transit time:

1 day to UK mainland destinations; 3 days to UK offshore destinations (Scottish Islands, Isle of Wight, Isle of Man, Channel Islands, Northern Ireland).

INTERNATIONAL STANDARD DELIVERY SERVICE (SIGNED FOR ON DELIVERY):

< 500g < 1kg < 2kg Transit time
Europe £20.00 £22.50 £28.00 Typically 1 week
World (excluding USA) £20.00 £24.50 £31.00 Typically 2 weeks

Europe:

Andorra, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Irish Republic, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

World:

All other countries we deliver to (excluding USA).

INTERNATIONAL PREMIUM DELIVERY SERVICE (TRACKABLE*)

< 500g < 1kg < 2kg Transit time
Europe Zone 1 £37.50 £40.00 £44.00 Typically 1 day
Europe Zone 2 £43.50 £46.50 £52.00 Typically 2 days
USA
£33.50 £35.00 £38.50 Typically 3 days
World Zone 1 £39.50 £42.00 £46.50 Typically 4 days
World Zone 2 £49.50 £53.50 £61.00 Typically 5 days

* A tracking number will be emailed to you separately from your order confirmation email.

Pay for International Premium Service as part of your online purchase.

Europe Zone 1:

Belgium, France, Germany, Luxembourg, Netherlands, Irish Republic.

Europe Zone 2:

Andorra, Austria, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Malta, Monaco, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

USA

USA.

World Zone 1:

Australia, Belarus, Canada, China, Hong Kong, Iceland, Japan, Korea (South), Liechtenstein, Malaysia, Mexico, Norway, Philippines, Russia, Singapore, Switzerland, Taiwan, Thailand, Turkey, Ukraine, Vietnam.

World Zone 2:

All other countries we deliver to.


VAT (sales tax)

The prices shown on this website include VAT at 20%. VAT is payable if you are ordering for delivery in the UK or EU. If you are ordering for delivery outside the EU, VAT does not apply and 20% will be deducted from the prices shown at time of order.


Import duty

Import duties, local taxes and handling charges may apply in countries outside UK. With the exception of the USA (see below) these are not included in the price you pay for goods ordered from this website and are strictly the responsibility of the customer.


Shipments to the USA

To improve our delivery service to customers in the USA we ship all goods using a premium rate courier that provides an online tracking service. Additionally, to speed up clearance through customs we, as the sender, settle duties, taxes, and handling charges. The fees for this are itemised on this website as the order is placed.


Guarantee

PHD guarantees all its products against faults in manufacture and materials for the life of the product, subject to the limitations of normal wear and tear. Items found to be faulty on inspection will be replaced or repaired (at our option) free-of-charge. We will also quote for repairs to products that have been damaged by accident, misuse or terminal old age, if they are returned to us clean. This guarantee is in addition to your statutory rights.


Returns and Exchanges 

Design Your Own Clothing is made to consumers' own specifications and as such is clearly personalised and therefore can not be returned or exchanged.

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